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Value guarantee

tui  © 2020 Musement S.p.A, part of TUI Group VAT IT07978000961 Licence nº 170695

EXPERIENCES YOU CAN TRUST

1. Health and Safety

From outdoor activities and small group tours, to our tailor-made TUI Collection excursions, we make sure all our experiences meet the highest standards of safety.  As always, we do the hard work for you, so you can enjoy our experiences with confidence.

At TUI, we can’t wait to take you on your next adventure. While you’re away, you’ll be spoilt for choice when it comes to experiences in and around your destination. 

2. Cancellation policy

All TUI excursions are covered by our best Value Guarantee. This means you can be sure that you won’t find the same great value experience at a lower price anywhere else. If you do, we’ll refund you the difference. Should you need to make a claim, fill in the form and send it to our Customer Service team.

3. Value guarantee

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Value guarantee

We give you the freedom to be flexible with your booking.  If your plans change, you can cancel most of our experiences up to 24-hours before and receive a full refund.